Lost in a Grocery Store

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Lost in a Grocery Store Click to view

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Here’s another letter I wrote just for fun. It’s about how the grocery store arranges it’s products, and getting lost in the re-arranged aisles. This one was from 2014.

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Dear Grocery Stores:

What’s up with moving things around?

Do you like to confuse your customers? I pretty much shop at the same nearby grocery store all the time, as I’m sure most people do. I’m a regular shopper, and have come to recognize and exchange pleasantries with the employees. They do the same, as we see each other very frequently.

However, sometimes I go in to the store, and nothing is where I’m used to it being. Over night, it seems, there has been a rearranging of the grocery items. The aisles are completely different, and I have to search up one way, and down another, to find the bread, the coffee, or the canned goods.

Once, our store even split the long aisles into two sections each, then had to provide maps for their customers. They hung a map on each end of each aisle section, detailing where things were. They also handed out the map pages at the front door. Even then, people would have to ask for help finding things. It was a mess, for awhile. It was a bit like a treasure hunt, every time you’d go in there, but the treasure you were looking for was only toilet paper.

So, why do store owners think this is a good idea? Is it to make people walk all over the whole store – maybe to add extra items to their purchases? It may work a little bit, but from a customer’s point of view, it’s aggravating.

Do the owners ever ask for our opinions, suggestions, or feed-back? No, they don’t. Do we customers complain about it to the owners? No, we don’t. No, we only complain to the cashiers, baggers, and stockers, who have had nothing to do with the decision for the change up.

In the end, we get used to the new floor plan, the shelving combinations, and we get back into a familiar routine. We can eventually zip through the store with no problem…until another overnight, secret mission has taken place, with no warning. We walk in to a completely reorganized store.

Then the whole irritating process starts over. Ugh!

Do the stores you shop at do this, too?

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~ Little photo from Free Clip Art Pictures ~

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Thanks for visiting! Peace ☮️

© 2019 BS

16 responses »

    • I think so too, because the longer we are in the store, the more things we think of that we might need, or at least think we need, when we happen to run across them in the new place. 🙂

  1. I think it’s a pretty well thought out way to get you to buy stuff you might not have just seeing everything you want where you know it to be. While this does annoy me as well, it can be kind of fun trying to find things again…well, kind of…

  2. Yep, it’s to make you hang out in the store longer than you intended and say things like, “Oh, I never saw that item before, and now I can’t live without putting it into my cart.” It’s how real life stores try to do Amazon algorithms to make you see things you want to buy.

    • Exactly! I know I make a list of what I need, but I always find more that I hadn’t even thought about when I see them. Another thing that bugs me, is when they discontinue a product that we’ve always used. Maybe their tracking says it doesn’t get enough purchases. 🙂

  3. This is one of the most popular complaints I get, having worked in a store like this for 21 years now. There often isn’t a whole lot of rhyme nor reason to rearranging like this, other than trying out new layouts every so often. And then there are the full scale remodels that will stand a store entirely on end (I’ve been through three). No explanation would satisfy customers who wish everything would just stay in the same place all the time…. but I’ll let you in on a little secret. It drives us employees absolutely nuts too! I feel like an idiot when someone asks me where something has been moved to, and I can’t tell them because I don’t even know myself!

    • Oh, I can imagine you’d get lots of people asking where things are in the new lay out of the store. I guess the corporate big wigs have the say so on all the rearranging in the stores. Not much the employees can do about it. I hope that after the fire y’all had, that it’s getting more back to normal now. Hope so. 🙂

  4. Oh, yeah, that’s right on the top of my list of frustrations! Our Walmart did that this fall and I have only gone shopping once since. It took me forever to find what I was looking for. Ugh… Way to revive an old post :-)!!!

    • We have several of those stores here. Used to I think they made a point of every store having the same lay out so no matter which one you were at, you knew where things were located. I don’t think that happens any more. One strange problem is that things you’d think went together are in two or three different places in there, so you still have to go around the whole place looking for them.

  5. Yes, and I hate it! I once needed bread; I went to where the bread had been. It was stocked valentine stuff and the bread had been moved about six isles back. That could have been nothing but manipulation! I went out and bought bread at the corner store for convenience. More money and I was over my mad, but got this comment for my effort.

    • Thanks, Oneta!
      Sure is frustrating, isn’t it. And, especially if you only need to run in for one or two things, and they make you go way in the back to get it. Never mind moving stuff around, which makes it even worse! Yep, convenience stores are quicker, but man …those prices will get you.
      Wishing you a Happy Thanksgiving. 🙂

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